If you’re a brewery, a coffee shop or cafe, then mounting bag hooks on the underside of your tables is just smart customer service. It’s a simple invitation to those who want to stay and read a book or get some work done to relax and stay awhile. It’s a small thing, but almost ubiquitous (at least here in Seattle), so much so that I really notice it when businesses miss this simple step.
Customer service is at times a huge undertaking and others just a small gesture. Yet often it’s the small stuff that sticks in the customer’s mind .
Even if it isn’t literally bag hooks, there are plenty of small improvements to the customer experience you can make if you take the time to tune into them.
(Though if you’re a coffee shop, definitely check on those bag hooks)